Studio Policies

Please read through our policies and procedures prior to your visit.

Cancellations

All cancellations require a 24 hour notice.

Cancellations within 24 hour window will be charged credit card on file 50% of service.

No Showing an appointment

No Shows are charged 100% of service cost.

Clients who no-show may not be able to rebook with us.  

Please understand that our time is valuable and we do our best to accommodate all guests.  Please be sure to keep this in mind when booking and do your best to notify us of any changes as soon as possible.

By appointment only

All appointments must be booked in advance. We are unable to take walk-ins.

ARRIVAL

First-time clients should try to arrive 15 minutes prior to their scheduled appointment to complete paperwork and get situated.  Returning customers are also welcome to arrive 15 minutes before their appointment so we can get you started on time!

Late Arrivals

Late arrivals of 10 minutes or more will be rescheduled and are subject to cancellation fees.


Product returns

Unopened products can be returned within 30 days for a full refund.  Products that have been opened and used can also be returned within 30 days for a studio credit.  The credit can be used toward future products or services.  

Gratuities

Gratuities are entirely at your discretion and are not included in the price of my services, packages, or gift cards but often range from 15% to 20% in the spa Industry.

Payment

Payment is due at the end of your service.  We welcome cash and all major credit cards.  

Promotions

Promotions or specials can not be used or combined with any other offer, promotions or third-party gift certificates and online vouchers.

Teens

Clients under 18 years old MUST have a parent or guardian present and/or have written permission from their parents or guardian prior to their first service.  Parents/guardians – please come prepared to stay on-site with your child during their appointment. 

Health Conditions

  • Please advise us of any special health conditions on scheduling your appointment as this may effect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any health conditions, we advise you to consult your doctor before your treatment and present us with a doctor’s note of approval. We have the right to refuse service due to contraindicated health conditions.

  • There are contraindications for services. If you have an open wound of ANY kind on the face, neck or decollete (i.e. cut, sores, or even injection wounds), have had a procedure that is significant on the face, neck or decollete (i.e. filler, botox or similar), have had anything removed from the area, have any fungal, bacterial or viral infection on the area (i.e. cold sore and more), are taking any acne medicine that overly thins the skin (i.e. accutane), have a sunburn, recently had dental work and you are still healing, sore, and/or swollen, and we are unable to treat you that day, you will still be charged the full amount of your service.

  • Both the Esthetician and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses your treatments will be rescheduled: Common Cold, Diarrhea, Vomiting, Fever, Chicken Pox, Shingles, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Cold Sores, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Hand, Foot and Mouth Disease, Scabies, Sore Throat, Thrush, Whooping cough, sunburn on the area being treated, received any aggressive treatment from another Esthetician and/or dermatologist or medical professional, please reschedule. As mentioned above, if you show to your appointment with any of this issues and we can not treat you, you will be charged for the full amount of your service.