Studio Policies

Please Read Before Your Visit

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Please Read Before Your Visit |

Cancellations

All cancellations require a 24 hour notice.

Cancellations within 24 hour window will be charged credit card on file 50% of service.

No Showing an appointment

No Shows are charged 100% of service cost.

Clients who no-show may not be able to rebook with us.  

Please understand that our time is valuable and we do our best to accommodate all guests.  Please be sure to keep this in mind when booking and do your best to notify us of any changes as soon as possible.

By appointment only

All appointments must be booked in advance. We are unable to take walk-ins.

ARRIVAL

First-time clients should try to arrive 15 minutes prior to their scheduled appointment to complete paperwork and get situated.  Returning customers are also welcome to arrive 15 minutes before their appointment so we can get you started on time!

Late Arrivals

Late arrivals of 10 minutes or more will be rescheduled and are subject to cancellation fees.


Product returns

Unopened products can be returned within 30 days for a full refund.  Products that have been opened and used can also be returned within 30 days for a studio credit.  The credit can be used toward future products or services.  

Gratuities

Gratuities are entirely at your discretion and are not included in the price of my services, packages, or gift cards but often range from 15% to 20% in the spa Industry.

Payment

Payment is due at the end of your service.  We welcome cash and all major credit cards.  

Promotions

Promotions or specials can not be used or combined with any other offer, promotions or third-party gift certificates and online vouchers.

Teens

Clients under 18 years old MUST have a parent or guardian present and/or have written permission from their parents or guardian prior to their first service.  Parents/guardians – please come prepared to stay on-site with your child during their appointment. 

Health Conditions

Ready to See Real Results?
Whether you’re booking your first facial or ready to build a treatment plan that delivers results, Anna Elizabeth Esthetics in Buffalo is here to guide you every step of the way.
Let’s create a plan that leaves your skin radiant, youthful, and refreshed.